We welcome inquiries from prospective clients, partners, and existing customers. Whether you are seeking information about our services, require assistance with an active engagement, or wish to explore a potential collaboration, the Optivora team is available to assist you.

At Optivora, LLC, we value clear communication, professionalism, and timely responses across all interactions.

Contact Information

Business Name: Optivora, LLC
Registered Address:
30 N Gould St, STE R
Sheridan, Wyoming 82801
United States

📧 Email: [email protected]
📞 Phone: +1 765-601-5988

Email is the preferred method of contact for detailed inquiries and documentation. Phone support is available during business hours for general questions and urgent matters.

Business Hours

Monday – Friday: 9:00 AM to 5:00 PM (Mountain Time)
Saturday – Sunday: Closed

Messages received outside of business hours will be addressed on the next business day.

Official Communications

For security, compliance, and record-keeping purposes, all official communications with Optivora must be conducted through the contact details listed above. We do not accept responsibility for communications sent through unofficial or third-party channels.

Support

This Support page is intended for existing clients who require assistance related to their active services, accounts, or technical workflows.

Optivora provides structured and professional support in accordance with the applicable service agreement or statement of work.

Support Channels

Clients may request support through the following channels:

📧 Email Support: [email protected]
📞 Phone Support: +1 765-601-5988

To ensure efficient handling, support requests should include:

Client or business name

A clear description of the issue or request

Relevant references, screenshots, or links where applicable

Response Time Standards

We aim to respond within:

24 business hours for standard support requests

48 business hours for billing, administrative, or non-urgent matters

Resolution timelines may vary depending on issue complexity, third-party dependencies, or scope of services.

Support Limitations

Support does not cover:

Third-party platform outages or policy changes

Issues caused by unauthorized access or modifications

Requests beyond the agreed service scope

Real-time emergency response unless contractually agreed

Additional work may require a separate agreement or additional fees.

Confidentiality and Security

All support interactions are handled in accordance with our Privacy Policy and confidentiality obligations. Clients should not share sensitive credentials unless explicitly requested through secure and approved channels.

Escalation Process

If a matter remains unresolved, clients may request escalation by contacting us via email or phone and clearly referencing the original issue. Escalations are reviewed internally to ensure timely and fair resolution.